Shipping and Delivery

All orders from Chineseskylanterns.com are shipped from our warehouse in St. Louis, MO.

We use the United States Postal Service (USPS) and UPS for shipping orders to customers.

Most orders are shipped within 24 hours of being placed. Holidays and weekends are excluded. 

You will be presented with specific shipping options during checkout, and may choose the option that best suits your needs.  Once order has been shipped you will receive and email with a tracking number and information about your order.

Note regarding USPS Service:
For USPS service, delivery time is typically between 2 - 5 days in the 48 contiguous states for most origins / destinations.
USPS does not deliver on Sunday as part of their standard service.  Estimated delivery time for addresses in Alaska, Hawaii and Puerto Rico may not fall within 4 - 9 days and may be several days longer.

Note regarding UPS
For UPS service, delivery time is typically between 2 - 8 days in the 48 contiguous states for most origins / destinations.
UPS does not deliver on Saturday or Sunday as part of their standard service. If you need Saturday delivery, please contact us for a special shipping quote. Weekends and holidays are excluded from time estimates for shipping.   Additionally, for UPS Ground and UPS Home delivery services, the date of departure is not included in the estimated time for delivery.  Estimated delivery time for addresses in Alaska, Hawaii and Puerto Rico may not fall within 4 - 9 days and may be several days longer.

Refund Policy
We will refund you order in full.  However, the purchaser (you) is responsible for both the return shipping, and the initial shipping expenses to you designated address.  Chineseskylanterns.com is not responsible for any shipping expenses and will only refund the product cost.